Ad Portal Help Centre

At the login page, enter your registered email address and click ‘Continue'. Then, click on 'Forgot Password' and follow the instructions sent to your email address to reset your password.

No. Only a valid email address is accepted for account creation and login verification.

Please contact our support team at mmsintadops@sph.com.sg for assistance.

Please contact our support team at mmsintadops@sph.com.sg for assistance.

You may enter your preferred campaign name that will help you identify your order.

This is an optional field. You may select your designated salesperson from SPH Media if you have one.

Yes, you can do so by clicking on 'Add New Entry' under 'Order Summary'. For more details, please watch our tutorial video.

Our ad schedule calendar will indicate the dates available for booking. Generally, you can book your ads up to one year in advance.

For digital ads, we have a set of default brand safety keywords that will be automatically applied.

Yes. Click 'Book Classified Ads' on the Home Dashboard, then select the 'Obituaries' category.

For Classifieds semi-display, you will be charged based on your ad size.

For Classifieds run-on, you will be charged based on the number of lines of your ad.

A special joint rate is applied when there are two or more eligible print ads booked in a single order.

If the publication is eligible, additional details will be displayed.

To enjoy this, add the first print ad to your order, then add on a second publication. If the condition is met, the special joint rate will be automatically applied.

Yes, you can edit your ad as long as it is within the amendment deadline. Click on the pencil icon beside the ad you want to edit to update your entry.

Cancellation is subject to specific conditions. Click on the 3 dots (kebab icon) beside the ad and select 'Cancel' to check if it can still be cancelled.

In the 'Order Summary' page, click on the 3 dots (kebab icon) beside the ad that you wish to duplicate and select 'Duplicate'. For more details, please watch our tutorial video.

Order status refers to the overall progress of your order. This includes whether the order is pending, confirmed or completed.

Ad status pertains specifically to the individual ad. This includes whether the ad is currently being delivered, pending or cancelled.

You can check the 'Status' column in 'Creative Asset Management' for real-time updates. You will also receive a notification if your material is rejected.

Please refer to the error message displayed. If the issue persists, you may reach out to SPH Media via 'Contact Us' for assistance.

The submission deadline for each material is indicated in 'Creative Asset Management'.

Yes, reminders will be sent 3 days before the submission deadline.

Please click on 'Contact Us' to request for material submission extension.

Yes, revised materials can be re-uploaded as long as it is within the material submission deadline. Our Ad Portal will retain only the latest version.

Yes, you can use the same material.

For yet to be published ads, use the 'Link Material ID' function in 'Creative Asset Management'.

For published ads, select 'Upload' and choose 'Use previously published asset'.

You can click on the 'View Ad Specs' hyperlink before uploading your materials.

Yes, each creative variant will have a unique material ID for submission.

It takes about 15 minutes for our system to complete this process. Please refresh the page to view the updated status.

You may request a copy of your invoice by contacting us at 6319 3060.